Shipping Policy - Hot Sauce Club | Subscription Hot Sauce

Shipping Policy

Turnaround

All products within our Hot Box Range or purchased on a subscription basis will be packaged and shipped on the 10th of each calendar month. We cannot make guarantees as to the exact date of delivery however Royal Mail guidelines are 2-3 days from shipping. 


All other items are shipped within 48 hours Monday - Friday 9am - 5pm.

 

Carriers

We use the following carriers to deliver our orders:

Royal Mail

Order Tracking



If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note the majority of our goods are sent via Royal Mail 2nd Class that does not provide shipping tracking. 

 

Shipping Rates



The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders



If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.