FAQ - Hot Sauce Club | Subscription Hot Sauce

FAQ

What is it?

We speak to independent UK hot sauce manufacturers to find the very best products they have on offer. Each month our team of chilli aficionados package up the best of the best and send them right to your door. 

These are products that are not typically available in conventional retailers so prepare for a treat. 

Sign up to receive a box monthly or quarterly with the flexibility to pause or cancel your subscription at any time.

Each month we will include between 4 and 6 products, including at least one sauce. 

You can expect to see any of the following (and more) in your boxes:

Hot Sauce Chilli Chocolate Chilli Kit Chilli Popcorn
 Hot sauce Chocolate Kits Popcorn
Chilli Pork Scratchings Chilli Sweets
Pork Scratchings Jam / Chutney Sweets Rubs & Flakes
Chilli Drink Chilli Seeds Chilli Crisps Chilli Biltong
Drink Seeds Crisps Biltong
Chilli Nuts
Nuts

    Every month we will include a card providing additional information on the products we have chosen for you as well as additional material from our selected manufacturers. 

    Further information including interviews with manufacturers and recipes specific to your box can be found on our blog, so be sure to keep an eye out (don't worry we drop a reminder in every box).

    Delivery

    All of our products are shipped between the 10th-12th of every month via Royal Mail 2nd class delivery. This means none of our boxes are tracked but delivery can be expected 2-4 days from shipping in most cases.

    The cut off date for new subscriptions is the 8th of every month. 

    Sign up after the 8th and you will drop in to the rotation for the next month.

    If there is something you love and wish to order again, there is every chance we have stock available in our chilli sauce store

    How do I cancel?

    While we hope that you'll see the value in every box we understand we can't keep everyone happy all of the time.

    You can cancel your subscription at any time by signing in to your account and updating the product status to cancelled.

    Will you consider my products in the box?

    We'd love to. Drop us an email at enquiries@hotsauceclub.co.uk and we can discuss how you can get samples sent across.

    Please remember that our products are chosen on merit and so we cannot make guarantees that they will be selected.